How might we design accessible online tools for Australians in need of legal aid?

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"I feel like it would help us a lot if they did something to reduce panic... We want our hand to be held during the stressful period." (Past Legal Aid NSW Client)

The objective of the project was to undertake the Discovery and Alpha stages of the service design and development process to deliver an online legal tool.

An excerpt showcasing the process of our team has been embedded above with a clickable prototype below.